Receives
One thread for WhatsApp, Instagram, Facebook Messenger and your website chat. Your team sees exactly the conversation the agent sees.
It replies in seconds. At eleven at night.
A multichannel agent: it handles WhatsApp, social media and your website chat, answers with the information you configure, checks each provider's real availability and creates the appointment in the system. It works as the first shift of your front desk.
24/7coverage with no closing time
Webagent that books and sells on your site
0bookings over taken slots
1thread per client
Try it
Don't take our word for it. Try Innovatio.
Pick your type of business and watch Innovatio handle a customer, from enquiry to sale, in 60 seconds.
What type of business do you run?
Smile Dental ClinicAI assistant · online
SimulationWhat just happened
- 01Enquiry
- 02AI response
- 03Qualification
- 04Booking or quote
- 05Follow-up
- 06Sale
Simulation with sample data.
01 · How it works
Five steps, no human involved.
From the message arriving to the appointment created and the reminder scheduled.
Understands
Answers questions about services, duration, preparation and locations using the information you configure.
Checks
Reads each provider's real calendar and offers only slots that exist and are open.
Books
Creates the appointment, logs the contact with its source channel and schedules the automatic reminder.
Hands off
When a person is needed, it escalates with the full context already written, without asking the client to repeat.
Sells on your website
The same agent lives in your website chat: it answers visitors, books the appointment or sends a single payment link for service and product, and the FEL invoice goes out when it's paid.
02 · The limits
What it does, and what it deliberately doesn't.
An assistant that over-promises is a liability. These are the limits by design.
It doesn't improvise prices
It quotes only from the configured catalog. If a service isn't defined, it doesn't invent one: it escalates.
It doesn't book over taken slots
It checks availability before offering. If nothing is open, it proposes real alternatives.
It doesn't give clinical judgment
It answers operational questions. Anything requiring professional judgment goes to the team.
It doesn't lose the trail
Every conversation is tied to the contact, with its source channel and full history.
It doesn't replace your team
It covers the first shift and the dead hours. Closing a complex sale stays human.
03 · Configuration
What we define with you before switching it on.
The agent is only as good as the information loaded into it. This is what implementation configures.
Service catalog
Name, real duration, price and the locations where each service is offered.
Calendar rules
Hours per provider, buffer time between appointments and minimum notice to book.
Prior instructions
What the client should know or bring before the appointment, by service type.
Brand tone
How it greets, how it addresses the client and what it must never say on the business's behalf.
Escalation rules
Which topics go to a person immediately, and which team member owns them.
04 · What it leaves behind
Every conversation feeds the operation.
The value isn't only the fast reply; it's the data that remains afterwards.
Contact with source
A profile created with the channel it arrived through, the only way to know which campaign works.
Appointment on the calendar
A real booking in the provider's and location's calendar, not a note to confirm later.
Scheduled reminder
An automatic notice before the appointment, the most direct lever against no-shows.
Conversation history
The full thread stays on the client's profile, available to whoever serves them next.
Lifecycle stage
The contact moves from enquiry to client based on what happens in the operation, with no manual update.
Coming soon
What's next for the assistant.
In development. Marked separately because it isn't available to use yet.
Checkout in conversation
Direct payment inside the thread, without the client leaving WhatsApp.
Proactive follow-up
The agent revives conversations that were left open, with the business's authorization.
Intent reporting
What clients ask that your catalog doesn't answer yet.
FAQ
Questions about the assistant
Does the AI assistant actually book, or just reply?
It books. It checks the provider and location calendar, offers only open slots and creates the appointment in the system. It also logs the contact with its source channel and schedules the automatic reminder.
Can the assistant invent information about my services?
It answers only with the information the business configures: services, duration, prices, prior instructions and locations. When a question falls outside that scope, it escalates to a team member with the full context already written.
What happens if the client asks something the agent can't resolve?
It escalates. The agent hands the conversation to the right team member according to the configured rules, and does so with the complete thread, so nobody asks the client to repeat what they already explained.
Can the assistant be switched off during certain hours?
Yes. The usual setup leaves it active outside business hours and during message peaks, with the team taking conversations through the day. The configuration follows how your front desk actually works.
Which messaging channels does it cover?
It's multichannel: WhatsApp, Instagram, Facebook Messenger and your website chat, in a unified inbox where the team and the agent see the same thread per client.
Can it book with a specific provider?
Yes. If the client asks for a particular provider, the agent checks that calendar and offers only their open slots. With no preference, it proposes the first available time.
Hear the assistant on your own catalog.
In the demo we configure it with your services and your hours, so you see how it answers the questions you already get every day.
- 15 minutes, no commitment
- With your industry's case
- Exact price at the end