1. Who processes your data
The Innovatio is responsible for processing the personal data collected through this site and through the platform it provides to its clients. For any question about this policy, the contact channel is the contact form on the website.
2. What data we collect
We collect only the data needed to handle your request and provide the service:
- Data you submit in the contact form: name, business name, type of business, WhatsApp number, number of locations and any description you choose to share.
- Conversation data when you write to us on WhatsApp, Instagram or Facebook Messenger.
- Technical browsing data such as IP address, device type and pages visited, for statistical purposes.
- Billing and account data when you subscribe to the platform.
3. Why we use it
We process your data to respond to your demo request, coordinate meetings, deliver and support the contracted service, issue the corresponding invoices and send you product-related communications. We do not sell your data to third parties.
4. Basis for processing
Processing is based on your consent when you submit the form or start the conversation, on performance of the contract when you are a client, and on compliance with applicable legal and tax obligations in Guatemala.
5. Who we share it with
We share data only with the technology providers required to operate the service, such as hosting, email, messaging platforms and payment processing. Each provider processes the data on The Innovatio's behalf and under a confidentiality obligation.
6. Your own clients' data
When you use the platform, the client or patient data you load into the system belongs to you. The Innovatio processes it on your behalf, solely to provide you the service, and does not use it for its own purposes or share it with other clients.
7. How long we keep it
We keep contact data for as long as there is a commercial interest or a contractual relationship, and billing data for the period required by tax obligations. Once no longer necessary, data is deleted or anonymized.
8. Your rights
You may request at any time:
- Access to the personal data we hold about you.
- Correction of inaccurate or incomplete data.
- Deletion of data when it is no longer necessary.
- Objection to receiving commercial communications.
9. Security and changes
We apply reasonable technical and organizational measures to protect the information, including role-based access control and encryption in transit. If we change this policy, we will publish the updated version at this same address with its new date.
Privacy contact
To exercise your rights or resolve any question about this policy, write to us and we'll reply during business hours (GMT-6). Contact form