1. Purpose and acceptance
These terms govern access to this site and use of the The Innovatio platform. By browsing the site, submitting the contact form or subscribing to the service, you accept the conditions described in this document.
2. Description of the service
The Innovatio is a cloud software platform that integrates client capture, messaging, scheduling, operations, payments, inventory and loyalty for service businesses. The specific scope of enabled modules, number of users and number of locations is defined in the commercial proposal accepted by each client.
3. Account and acceptable use
The client is responsible for their team's access credentials and for the use made of them. The following is prohibited:
- Sharing credentials with people outside the contracting organization.
- Using the platform to send unsolicited communications or unlawful content.
- Attempting to access other clients' data or to alter the operation of the service.
- Reselling or assigning access to third parties without written authorization.
4. Implementation and support
Implementation runs in phases: diagnosis, configuration, migration with testing, and adoption. Timing depends on the number of locations, the service catalog and the volume of data to migrate, and is set out in the accepted proposal. Support is provided during business hours (GMT-6) through the agreed channels.
5. Pricing, payment and term
Prices, billing frequency and service term are set out in the commercial proposal. Non-payment entitles The Innovatio to suspend access after prior notice. Any price change is communicated with reasonable advance notice before applying to a new period.
6. Data ownership
The information the client loads into the platform, including contacts, charts and operational history, belongs to the client. The Innovatio processes it solely to provide the service. On termination, the client may request an export of their information in the available formats.
7. Intellectual property
The software, brand, documentation and site materials are the property of The Innovatio. Subscription grants a right to use the service for the agreed term, without transferring ownership of the software or its components.
8. Availability and liability
The Innovatio works to keep the service continuously available but does not guarantee the complete absence of interruptions arising from maintenance, infrastructure provider failures or force majeure. The Innovatio's liability is limited to the amount actually paid by the client for the affected period.
9. Termination, changes and governing law
Either party may terminate the relationship in accordance with the terms of the accepted proposal. The Innovatio may update these terms by publishing the current version at this same address. These terms are governed by the laws of the Republic of Guatemala.
Questions about these terms
If you need clarity on the scope of the service or the subscription conditions, write to us and we'll reply during business hours (GMT-6). Contact form